Privacy Policy

Privacy Policy – Aussie Big Dogs

Your privacy is important to us. Aussie Big Dogs is proudly Australian owned and operated, and we’re committed to protecting your personal information. Below, we’ve outlined how we collect, use, and protect your information in a clear and simple Q&A format.

Who are we?

Aussie Big Dogs is an online store based in Sydney, NSW, specialising in pet accessories tailored for large breed dogs. We operate the website aussiebigdogs.com and are responsible for handling your personal information in accordance with the Privacy Act 1988 (Cth).

What information do we collect?

We may collect personal information from you when you:

  • Make a purchase
  • Subscribe to our mailing list
  • Contact us via our website or social media
  • Enter a promotion or giveaway
  • Create a customer account

The types of personal information we may collect include:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party gateways)
  • Order history and customer preferences

We may also collect non-personal information such as:

  • IP address
  • Browser type
  • Pages visited on our site

Why do we collect your information?

We collect your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your purchase, delivery, or customer support queries
  • Send you promotional offers, newsletters or product updates (if you've opted in)
  • Improve your shopping experience and our website performance
  • Comply with our legal obligations

How do we collect your information?

We collect personal information directly from you when you:

  • Fill in forms on our website
  • Communicate with us by email or social media
  • Make a purchase or register for an account
  • Subscribe to marketing communications

We may also use cookies and similar technologies to collect certain data automatically when you visit our website.

Do we share your information with others?

We do not sell your personal information.

We may share your information with third parties only when necessary to:

  • Fulfil your order (e.g. payment processors, Australia Post)
  • Provide services on our behalf (e.g. email marketing platforms, IT support)
  • Comply with legal obligations

All third-party service providers are required to protect your information in line with Australian privacy laws.

How do we protect your information?

We take reasonable steps to ensure your personal information is safe and secure, including:

  • Secure payment processing via reputable third-party gateways
  • Encrypted website connections (HTTPS)
  • Restricted access to personal information within our business
  • Regular website and data security reviews

Can I access or update my personal information?

Yes. Under the Privacy Act, you have the right to access or request a correction to the personal information we hold about you. To do so, please contact us via the details below.

How can I opt out of marketing communications?

You can opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Do you use cookies?

Yes, we use cookies to:

  • Analyse website traffic and usage patterns
  • Personalise your shopping experience
  • Remember your preferences and shopping cart contents

You can manage your cookie settings through your browser at any time.

Is my data stored in Australia?

We aim to store your data securely within Australia wherever possible. Some of our service providers may store data overseas, but only with providers who comply with Australian privacy obligations.

What if there's a data breach?

If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

How can I contact you about privacy?

If you have questions or concerns about how your information is handled, please get in touch with us:

Email: aussiebigdogs@outlook.com

We’ll aim to respond to all privacy enquiries within a reasonable timeframe.

Changes to this policy

This policy may be updated from time to time. The latest version will always be available on our website. By continuing to use our site, you agree to the updated terms.

Last updated: 28 July 2025