Terms of Service

Terms of Service – Aussie Big Dogs

Welcome to Aussie Big Dogs! These Terms of Service outline the rules and conditions that apply when you use our website and purchase from our store.

By accessing or using our website at aussiebigdogs.com, you agree to be bound by these Terms. Please read them carefully before making a purchase or using our services.

1. Terms & Conditions of Purchase Acceptance

The Aussie Big Dogs website (“website”) is owned and operated by Aussie Big Dogs (ABN 55845660015). Your use of the Aussie Big Dogs website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out herein ("Terms and Conditions").

It is strongly recommended that you read these Terms and Conditions carefully. By accessing or using our website, you are deemed to have agreed to be bound by them. If you do not agree with these Terms, please do not use our site or services.

2. Eligibility to Purchase

To make a purchase from our website, you must be:

  • At least 18 years of age; or
  • Using the site with the consent and supervision of a parent or legal guardian

You must provide accurate and complete information when placing an order.

3. Pricing and Payments

  • All prices are listed in Australian Dollars (AUD) and include GST where applicable.
  • We reserve the right to change prices at any time without notice.
  • Payment must be made in full at the time of placing an order. We accept secure payment methods via third-party providers such as Shopify Payments, PayPal, or Afterpay (where available).

4. Order Processing and Shipping

  • Orders are usually dispatched within 3 business days from Sydney, NSW.
  • We deliver Australia-wide using Australia Post. Shipping costs and estimated delivery times are outlined at checkout.
  • A tracking number will be provided once your order is shipped.
  • You are responsible for providing accurate delivery information. We are not liable for delays or loss due to incorrect address details.

5. Returns, Exchanges and Consumer Guarantees

We comply with the Australian Consumer Law, which guarantees your rights to a refund, replacement or repair in the case of a faulty product or service.

You are entitled to a remedy if a product:

  • Is faulty or unsafe
  • Does not match the description
  • Is not of acceptable quality or fit for purpose

We do not offer refunds or exchanges for change of mind.

For return enquiries, please contact us within 14 days of receiving your order at: aussiebigdogs@outlook.com

6. Product Descriptions and Availability

We make every effort to ensure that product images and descriptions are accurate. However, colours may vary slightly depending on your screen/device settings.

We reserve the right to:

  • Modify or discontinue products at any time without notice
  • Cancel orders if stock is unavailable, in which case you will be offered a full refund

7. Intellectual Property

All content on our website, including logos, product designs, images, text, and branding, is the intellectual property of Aussie Big Dogs and may not be used, copied or reproduced without written permission.

8. Limitation of Liability

To the extent permitted by law, we are not liable for:

  • Any loss or damage arising from the use of our products that occurs due to misuse, negligence, or failure to follow product care instructions
  • Loss of profits, revenue, or data resulting from the use of our website or services

Nothing in these terms limits your rights under Australian Consumer Law.

9. Website Use and Security

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with the website’s operation or attempt to gain unauthorised access to our systems

We do our best to maintain a secure website, but we cannot guarantee the site is free from viruses or harmful components. You use the website at your own risk.

10. Privacy

Your privacy is important to us. Our collection and handling of your personal information is outlined in our Privacy Policy.

11. Changes to Terms

We may update these Terms of Service from time to time. The latest version will always be available on our website. Continued use of the site after changes means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms will be subject to the jurisdiction of the courts of New South Wales.

Last updated: 28 July 2025